Reference

How luck44 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments through JazzCash, Easypaisa, and Raast.

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luck44 How luck44 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, the fastest path is through our live chat or email. Our support team handles data requests directly — you do not need to go through a separate form. When contacting us, include your registered account email and a short description of what you need so we can verify your identity before acting on the request.

Team online

Live Chat

Open the chat icon in your account dashboard. Our support team handles data requests and can log your query directly against your account record.

Email Support

Send your data request to our support address from your registered email. Include your account username so we can verify and process it without delay.

Account Settings

Some data corrections — like your contact number or linked wallet — can be made directly inside your account settings without contacting support first.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

We apply standard encryption across your account login and payment flows, so the details you enter when linking JazzCash or completing a Raast transfer are not exposed in transit. Account access is protected by OTP verification tied to your registered mobile number, which means a new device login always triggers a code before the session opens. We keep your data only as long as it serves a clear purpose — active account management, payment reconciliation, or a legal retention obligation — and we do not hold it beyond that window.

Encrypted Payments

All payment data from JazzCash, Easypaisa, and Raast flows through encrypted connections. Your wallet credentials are never stored on our side — only the transaction reference is logged.

OTP Account Access

Every new device login requires a one-time code sent to your registered number. This keeps your account protected even if your password is compromised elsewhere.

Data Retention Limits

We hold personal data for the period your account is active plus any legally required retention window after closure. Data not needed for legal or payment purposes is deleted on a rolling schedule.

Your Right to Request

You can ask us for a copy of the data we hold, request a correction, or ask us to delete data that is no longer needed. Contact support with your registered email to start this process.

Common Questions About Your Privacy at luck44

These are the questions we hear most often about how we handle account data, payment information, and your rights. If your question is not covered here, reach us through live chat or email.

We collect your name, email address, mobile number, and the payment method details you use — such as your JazzCash or Easypaisa account reference. We collect only what is needed to verify and run your account.

We share data only where required by law or to complete a payment transaction. Your JazzCash or Raast transaction reference may be shared with the relevant payment processor to match and clear your deposit.

Contact our support team from your registered email address and request a data copy. We will verify your identity against your account record before sending any information.

Yes. You can request deletion of data that is no longer needed for active account management or legal retention purposes. We will confirm what can be removed and what must be kept under applicable rules.

Payment flows via JazzCash, Easypaisa, and Raast use encrypted connections. We log only the transaction reference — your wallet credentials and PIN are never stored on our systems.

When you close your account, we retain data for the period required by applicable rules in the regions where access is permitted under local law, then delete it. You can ask support for details specific to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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